IT Help-desk outsourcing
Our employee IT help-desk services provide technical
problem resolution and support for corporate employees. Examples of this service
include level 1 and 2 multi-channel support across a wide range of shrink
wrapped and LOB applications, system problem resolutions related to desktop,
notebooks, OS, shrink-wrapped products, connectivity etc., office productivity
tools support including browsers and mail, new service requests, product usage
queries, IT operational issues, routing specific requests to designated contacts
and remote diagnostics (password reset, desktop control).
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